Home

Karyn Furstman, CustomersFurst

Making CX Leaders Successful

Accomplished Chief Customer Experience Officer who’s walked
in your shoes, helps you build and supercharge your CX strategy
and embed it into your operations.

I provide personalized coaching that will help you realize
your full potential as a CX leader in your organization.

If you’re a CX leader and you…

  • Are constantly playing ‘whack-a-mole’ rather than taking a strategic approach to CX.
  • Aren’t able to show value or impact tied to business objectives.
  • Can’t make traction in breaking down the organizational silos.
  • Don’t know how to answer the question ‘what should we be doing next?’
  • Face a constant conundrum – you’re expected to ‘own all the customer problems’ yet at times, you can’t get a seat at the c-suite table.

 

…I meet you where you are and help you craft an impactful path forward by:

  • Being empathetic to the realities you face and guide you with actions to get buy-in across the organization.
  • Understanding your company’s culture and help you drive CX improvements into your operations.
  • Finding the nay-sayers and help turn them around.
  • Leveraging the passionate advocates and making them your CX champions.