WHAT I DO
Coaching with a purpose: I grow CX leaders to be the best you can be.
I HELP YOU REALIZE YOUR FULL POTENTIAL AND ACCELERATE YOUR RESULTS
- Developing and executing a CX roadmap: map current state, define target state, and accountabilities across the organization.
- Building a CX team, charter & engagement model: team roles, accountabilities and competencies to achieve results.
- Establishing governance structure: define and execute a governance model with cross functional accountabilities to drive alignment.
- Making CX real: influencing change and driving action by engaging c-suite executives, operational leaders and frontline teams.
- Onboarding and coaching new and maturing CX leaders: planning, accountabilities, goals and success metrics.
EXPECTED IMPACT
- You are driving the strong connection between CX and value: increased customer loyalty tied to long term profitable growth.
- Your organization is aligned with a common understanding and accountability to move CX efforts forward.
- You have improved confidence that you’re making a difference and driving change every day.
HOW I SUPPORT YOU
- A personalized coaching program tailored to your specific needs
- one-one-one sessions
- tool-set to help build new skills
- ongoing support
- Team Workshops – one-time or multiple CX teams and extended teams
- Leadership Offsites – executive leadership sessions
- Company Events- speaking and facilitation of breakout sessions
- Speaking Engagements- keynotes sessions within company and/or industry