WHAT I DO

Coaching with a purpose: I grow CX leaders to be the best you can be.

I HELP YOU REALIZE YOUR FULL POTENTIAL AND ACCELERATE YOUR RESULTS

  • Developing and executing a CX roadmap: map current state, define target state, and accountabilities across the organization.
  • Building a CX team, charter & engagement model: team roles, accountabilities and competencies to achieve results.
  • Establishing governance structure: define and execute a governance model with cross functional accountabilities to drive alignment.
  • Making CX real: influencing change and driving action by engaging c-suite executives, operational leaders and frontline teams.
  • Onboarding and coaching new and maturing CX leaders: planning, accountabilities, goals and success metrics.

EXPECTED IMPACT

  • You are driving the strong connection between CX and value: increased customer loyalty tied to long term profitable growth.
  • Your organization is aligned with a common understanding and accountability to move CX efforts forward.
  • You have improved confidence that you’re making a difference and driving change every day.

HOW I SUPPORT YOU

  • A personalized coaching program tailored to your specific needs
    • one-one-one sessions
    • tool-set to help build new skills
    • ongoing support
  • Team Workshops – one-time or multiple CX teams and extended teams
  • Leadership Offsites – executive leadership sessions
  • Company Events- speaking and facilitation of breakout sessions
  • Speaking Engagements- keynotes sessions within company and/or industry